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Moon Palace Cancun - All Inclusive
8.1Rating
ExcellentRated by Guests
1,533Reviews
What to expect
Pros
- 🌟Friendly and attentive staff providing great service
- 🍹Delicious food and drinks at various restaurants and bars
- 🌴Beautiful grounds and well-maintained facilities
- 🚗Convenient buggy service for easy transportation around the resort
- 🏊♂️Multiple pools with plenty of space for relaxation and enjoyment
- 🎉Entertaining shows and activities for guests to enjoy
- 🍽️Variety of restaurant options with good food quality and service
- 🛏️Comfortable and well-maintained rooms with spacious layouts
- 🏝️Beautiful beach nearby for relaxing and water activities
- 🛎️Great customer service and attention to detail from the staff
Cons
- 💧Issues with flooding and wet hallways in certain areas of the resort
- 🏢Large resort size may lead to longer walking distances and reliance on transportation
- 💸High-pressure sales tactics for memberships and additional services
- 🐜Presence of mosquitoes and insect bites in outdoor areas
- 🍴Inconsistent food quality at some restaurants, particularly during busy periods
- 🔊Loud music and noise levels at certain dining areas impacting the dining experience
- 🪖Issues with delayed check-in process and room assignments
- 🏳️🌈Reports of discriminatory behavior towards guests of certain ethnic backgrounds
- 💎Challenges with lost items and lack of resolution from the resort's lost and found department
- 🤝Disappointing experiences related to racism and unequal treatment towards guests of color
What this place has to offer
Things to do and ways to relaxBilliards, Diving, Fishing, Fitness center, Game room, Golf course [on-site], Hot tub, Karaoke, Massage, Mini golf course, Nightclub, On-site entertainment, Pool with view, Private beach, Public bath, Sauna, Snorkeling, Spa, Spa/sauna, Steamroom, Table tennis, Tennis court, Tours, Water park, Water sports (non-motorized), Watersport equipment rentals, Wind surfing, Yoga room
Services and conveniencesConcierge, Contactless check-in/out, Daily housekeeping, Dry cleaning, Elevator, Facilities for disabled guests, Food delivery, Laundry service, Luggage storage
Dining, drinking, and snackingBreakfast [free], Room service [24-hour]
Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas
Languages spokenEnglish, German, Spanish, French, Portuguese, Russian
The 4.5-star Moon Palace Cancun - All Inclusive offers comfort and convenience whether you're on business or holiday in Cancun. The property offers guests a range of services and amenities designed to provide comfort and convenience. Facilities like free Wi-Fi in all rooms, 24-hour room service, 24-hour security, daily housekeeping, ticket service are readily available for you to enjoy. All rooms are designed and decorated to make guests feel right at home, and some rooms come with linens, towels, whirlpool bathtub, air conditioning, alarm clock. The property offers various recreational opportunities. Convenience and comfort make Moon Palace Cancun - All Inclusive the perfect choice for your stay in Cancun.
Where you'll be sleeping
45 m²
Deluxe Room
2 single beds or 1 king bed
86 m²
Superior Two Bedroom Presidential Suite Ocean View - Kids and Teens Free
2 double beds and 1 king bed
45 m²
Swim Up Suite Garden View - Kids and Teens Free
1 king bed or 2 double beds
90 m²
Superior Family Suite Garden View - Kids and Teens Free
2 double beds and 1 king bed
65 m²
Superior Junior Suite Golf Course - Kids and Teens Free
1 king bed
Superior Governor One Bedroom Suite Ocean View - King Size Bed
1 king bed
45 m²
Superior Honeymoon Suite - Kind Size Bed
1 king bed
90 m²
Governor Suite
1 sofa bed and 1 king bed
90 m²
Superior Governor One Bedroom Suite Ocean View - King Size Bed
1 king bed & 1 sofa bed
Suite Two Bedrooms
What other guests say about this hotel
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