![Swimming pool [outdoor]](https://cdn.evolvingmedia.se/image/https://evolving-media.s3.us-east-005.backblazeb2.com/hotel-images/batch-1726497304416/clxlir4ife3z9r01hvd4q776d.webp?width=1000&quality=80&format=webp&strip=true)
The Pacific Sutera Hotel
8.8Rating
ExcellentRated by Guests
2,194Reviews
What to expect
Pros
- 👍Friendly and helpful staff like Sanipa, Harold, and Lela
- 🏖️Beautiful beach nearby for a relaxing time
- 🍴Delicious and varied food options at the buffet and restaurants
- 🛏️Comfortable and clean rooms with nice views
- 🌟Great hospitality and service provided by the hotel staff
- 🌊Scenic views of the harbor and sea from the hotel
- 🥂Nice ambience and atmosphere for dining and relaxation
- 🚗Convenient location near the main city and good car park facilities
- 🌺Well-maintained surroundings and pleasant environment
- 🍳Amazing breakfast with a wide range of options
Cons
- ❌Issues with room cleanliness and maintenance like dirty balcony
- 🚪Lack of assistance with luggage and delayed room availability
- 🥤Limited complimentary amenities in the room
- 🐜Ants in the room and some inconveniences with food
- 👎Negative experiences with unhelpful or impolite staff
- 🕰️Long wait times for services like room allocation
- 🧹Issues with the overall hotel maintenance and upkeep
- 🍽️Limited seating or restrictions in certain dining areas
- 💧Problems with facilities like cold shower water and service responsiveness
- 🛏️Some rooms showing signs of wear and outdated decor
What this place has to offer
Things to do and ways to relaxBadminton court, Billiards, Boating, Body scrub, Bowling alley, Dart board, Diving, Fishing, Fitness center, Foot bath, Game room, Golf course [on-site], Hot tub, Karaoke, Massage, Mini golf course, Nightclub, On-site entertainment, Pool with view, Private beach, Pub crawl, Sauna, Snorkeling, Spa, Spa/sauna, Squash court, Steamroom, Table tennis, Tennis court, Tours, Water sports (motorized), Water sports (non-motorized), Watersport equipment rentals, Yoga room
Services and conveniencesConcierge, Contactless check-in/out, Daily housekeeping, Dry cleaning, Elevator, Facilities for disabled guests, Laundry service, Luggage storage
Dining, drinking, and snackingBreakfast [free], Restaurant [halal], Room service [24-hour]
Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas
Languages spokenEnglish, Chinese [Mandarin], Chinese [Cantonese], Korean, Japanese, Indonesian, Malay
The Pacific Sutera is perfectly located for both business and leisure guests in Kota Kinabalu. The hotel offers a high standard of service and amenities to suit the individual needs of all travelers. 24-hour room service, free Wi-Fi in all rooms, 24-hour security, daily housekeeping, gift/souvenir shop are on the list of things guests can enjoy. Each guestroom is elegantly furnished and equipped with handy amenities. The hotel offers various recreational opportunities. The Pacific Sutera is an excellent choice from which to explore Kota Kinabalu or to simply relax and rejuvenate.
Where you'll be sleeping
90 m²
Family Room
1 king bed and 2 single beds
33 m²
Premium Deluxe Sea View Room
1 king bed
83 m²
Junior Suite
1 king bed
33 m²
Deluxe Golf View
1 king bed or 2 single beds
33 m²
Deluxe Sea View
1 king bed or 2 single beds
33 m²
Premium Deluxe Room
1 king bed
105 m²
Executive Suite
1 king bed
Premium Deluxe Golf View
2 single beds and 1 king bed
33 m²
Pacific Club Golf View
33 m²
Pacific Club Golf View
33 m²
Pacific Club Golf View
What other guests say about this hotel
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